Lightworks is a foundation of practitioners who offer free services to those in need. It can be help with health, family situations, personal issues, career, anything! The practitioners offer their services free-of-charge as often as possible and use the ticket system to evaluate requests, respond to the requestors and communicate their proposed action. Response to your ticket will vary and keep in mind that you will receive a response when the appropriate practitioner sees and responds to your ticket. We cannot tell you a length of time it will take; it requires the right practitioner to see and evaluate your needs... it could be hours, days or weeks. These practitioners are top in their fields and someone will help you! We cannot guarantee a certain practitioner will be available to you, a practitioner will respond and help you.